CAN I RETURN MY T-SHIRT?
Changed your mind? Yes you can!
The first thing you should do is drop us an email so we are expecting your return. Write to: sales@scarfmonkey.com
Our t-shirts are individually printed to order; therefore please be particularly careful when choosing your design and size.
- If you notify us of your wish to withdraw your purchase before we dispatch your item/s, we will cancel your order and return your full payment as soon as possible.
- If your t-shirt is faulty, your return will be processed when the t-shirt has been received at Scarf Monkey Ltd, or an acceptable photograph of the fault has been received.
- If you wish to return a t-shirt that is not faulty, please ensure the t-shirt is in a clean, unworn and re-saleable condition. Your refund will be processed once the item has arrived at Scarf Monkey.
- We only refund postage costs when we have asked you to return a faulty item to us.
- We will endeavour to process your refund the following working day (Monday to Friday).
UK Returns:
- Email us on emma@scarfmonkey.com and receive your returns confirmation email.
- If your t-shirt arrived damaged, include a photograph of the faulty part of the t-shirt with your email. If the fault is clearly visible, you may not need to return the t-shirt to receive your refund.
- If requested, re-package your t-shirt in a waterproof envelope. You may be able to re-use the original mailing bag for this.
- Ensure your name, address and order number are included inside the envelope with the t-shirt.
- Write the return address on the outside of the package, put the paper invoice with your details inside the parcel with your returned item/s.
- Take your parcel to any Royal Mail counter. You will need to pay for postage.
- If your t-shirt was damaged, and we requested you return the t-shirt to us, we will refund your postage. Please check that we have requested the return before posting.
- Please note we are not liable for any loss or damage of your returned goods.
International Returns:
- Email us on emma@scarfmonkey.com and receive your returns confirmation email.
- If possible, include a photograph of the faulty part of the t-shirt. If the fault is clearly visible, you may not need to return the t-shirt to receive your refund.
- If requested, re-package your t-shirt in a waterproof envelope. You may be able to re-use the original mailing bag for this.
- Use a respected delivery service to send your parcel.
- You will need to pay postage.
- Returns cannot be processed until the parcel has arrived.
- Please note we are not liable for any loss or damage of your returned goods.
